We want you to be totally fulfilled with your purchase and get the best of your shopping extravaganza. Our Return policy is in sync with your complaints. When you wish to return a product you purchased, kindly review the complete details of our return policy below to determine if any special return conditions apply.
While most of the non-perishable items are returnable, they are subject to the following guidelines as per “Conditions for Return”:
As most of the non-perishable items are returnable, time frame of 3 days of the delivery date is considered. It means that the product has to be returned within 3 days of the delivery date.
a) Damaged or Wrongly Shipped Items:
Non-Perishable: In case of damaged or wrongly shipped items, the request for exchange should be submitted within 3 days of the delivery date. After return of the item as per “Conditions for Return”, replacement for damaged/ wrongly shipped items will be made.
Perishable Items: In case of perishable items like cakes, flowers and sweets refund will be entertained only if they are wrongly shipped.
b) Refund for non-delivery of Items:
Non-Perishable Items: In case of missed/non-delivery of non-perishable items, while the recipient is away, the order will be repeated once more after the stipulated day. In case of non-delivery of an item altogether, then the refund for the same will be made.
Perishable Items: For delivery of cakes, flowers and sweets the delivery of items will be attempted only once. Being perishable in nature, there will be no refund against such items.
Partial Refunds will be made in case of multiple goods being ordered and one/few items amongst that list is/are not delivered. In such cases, customers get refund only against non-executed deliveries.
d) Refund against cancelled orders:
Refund will be made only against accepted cancelled orders.
Conditions for Return:
- Must be returned within 3 days of the delivery date.
- Must be in their original condition.
- Refund will always be in the form of WahGifts wallet.
- Refund/ replacement for goods/merchandise, is subject to inspection and checking by our team.
- Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
- Some special rules for promotional offers may override the Returns Policy.
- Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
- For exchanges, customer will have to bear the cost of couriering back to us.
- For returns/exchanges, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service as the refund will not processed if we receive item in damaged condition.
- Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.
- Made to order or custom/printed products can not be refunded under any circumstances.